Website defect template

defect-template.md

Defect template

Here is a defect template which aims to encourage ALL relevant information being provided to cut down debugging time.

Template (blank)

SUMMARY:

DEVICE(S):

OPERATING SYSTEM:

BROWSER(S):

FULL URL:

PRODUCT(S):

USER INFORMATION:

STEPS TO REPRODUCE:

EXPECTED RESULT:

ACTUAL RESULT:

DATE OCCURRED:

TIME OCCURRED:

PLEASE INCLUDE SCREENSHOTS OF THE ISSUE. PLEASE USE A BROWSER EXTENSION LIKE FIRESHOT FOR CHROME TO CAPTURE THE ENTIRE PAGE IF POSSIBLE

Template (with examples)

I have also filled out the details as an example of what I might expect, to give an example with notes / comments in red: PLEASE NOTE THIS IS A MADE UP DEFECT AND DOES NOT ACTUALLY OCCUR

SUMMARY:

My orders not listed in my account

DEVICE(S):

Desktop another example may be Samsung Galaxy S6

OPERATING SYSTEM:

Windows 7 other examples may be: Mac OSX El Capitan / iOS10

BROWSER(S):

Chrome, Firefox, IE11, IE10

ENVIRONMENT:

Production

FULL URL:

http://www.example.com/account/my-orders (NOT JUST www.example.com, we need the FULL URL to the page with the problem)

PRODUCT(S):

123456 pva glue, 234567 red biro pens (list products used when finding the bug, e.g. SKUs and names to see visibly on site)

USER CREDENTIALS:

[email protected] / password1

STEPS TO REPRODUCE: (from scratch, to avoid confusion)

1. Navigate to http://www.example.com/
2. Sign in with credentials above
3. Click on my account link in header
4. Click on the my orders link

EXPECTED RESULT:

On the orders page seen, all orders placed and their details are displayed in date/time order with most recent first

ACTUAL RESULT:

No orders listed on the orders page

DATE OCCURRED:

21/9/2016

TIME OCCURRED:

13:01 (sometimes helpful for BE developers to check logs / check which build was deployed at this time)

PLEASE INCLUDE SCREENSHOTS OF THE ISSUE. PLEASE USE A BROWSER EXTENSION LIKE FIRESHOT FOR CHROME TO CAPTURE THE ENTIRE PAGE IF POSSIBLE