The goal here is to determine if the "blip" is a genuine emergency and how many people it’s affecting.
- Declare the Incident: If a service is down, data is corrupted, or security is breached, officially declare an incident in your communication channel (e.g., Slack/Teams).
- Assign Key Roles:
- Incident Commander (IC): Leads the response, makes final decisions, and keeps the team focused.
- Communications Lead: Handles updates to stakeholders and status pages.
- Operations/SME: The engineers actually digging into the code or infrastructure.