Privacy Policy for Phone Us

privacy.md

Phone Us Privacy Policy

Effective Date: 26/03/2025

Last Updated: 26/03/2025

URL: https://phoneus.com.au/privacy-policy

This Privacy Policy describes how Phone Us collects, uses, and protects your personal information when you use our services.

1. Definitions

• "Personal Data": Any information that can identify an individual, such as name, phone number, or email address.
• "Processing": Any operation performed on personal data, including storage, access, transmission, and deletion.
• "User Data": Data uploaded, submitted, or generated through use of the Service.
• "Third Party Services": External services used for hosting, analytics, communications, or billing.

2. Scope

This Privacy Policy applies to all users of our Service and explains how we collect, use, store, and share your data.

3. Data We Collect

We may collect:

• Account Information: Name, email, phone number, company name, billing information.
• Contact Data: Phone numbers, email addresses, and other contact information you upload or sync.
• Usage Data: Information about your use of the Service, including call logs, message logs, and analytics.
• Communication Logs: Content of messages, call recordings, and other communications. Where enabled, calls may be recorded. You are responsible for informing all participants and complying with local laws regarding call recording.

4. How We Use Your Data

We use your data to:

• Provide and improve the Service.
• Communicate with you regarding updates or support.
• Analyze usage trends.
• Enforce our Terms of Service.

5. Legal Grounds

Our processing of personal data is based on:

• Your consent (e.g., marketing).
• Performance of a contract (e.g., delivering the Service).
• Legal obligations (e.g., fraud prevention).
• Our legitimate interests (e.g., improving the Service, security).

6. Sharing of Data

We may share data with:

• Service Providers: Hosting, SMS gateways, analytics platforms.
• Authorities: If required by law or to respond to legal processes, or to prevent fraud, abuse, or threats to safety.
• Other Users: Only where required for communication routing (e.g., displaying your name on outbound calls).

We do not sell your personal information.

7. Data Security

We implement industry-standard measures to secure your data, including encryption in transit and at rest. However, no system is 100% secure.

8. Retention

We retain your data for as long as:

• Your account is active.
• It’s required to provide the Service.
• Necessary to comply with legal or contractual obligations.

9. Your Rights

You may request:

• Access to your data.
• Correction or deletion of your data.
• Restriction of processing.
• Portability of your data.

To exercise these rights, contact us at:

📧 [email protected]

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations, or business practices. The latest version will always be available at:

🔗 https://phoneus.com.au/privacy-policy

Your continued use of the Service constitutes acceptance of the current version. We encourage you to review this policy regularly.