resume.json

{
  "$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json",
  "basics": {
    "name": "Coby Chapple",
    "label": "Seasoned Product Design Leader & Full-stack Developer",
    "email": "coby@hey.com",
    "phone": "+64 20 4037 1589",
    "summary": "Experienced product designer and design leader with expertise in AI-driven design, Figma, React, and full-stack development, and ~20 years experience shaping high‑impact tools and teams at GitHub, Intercom, Quilter, and more. Most recently driving overall design strategy and cross‑functional delivery to help secure Quilter.ai’s $25M Series B round. Coby consistently seeks to solve high-profile, cutting-edge AI–first product problems (e.g. Intercom’s Resolution Bot) at the intersection between human behaviour and rapidly emerging AI/ML technology.\n",
    "location": {
      "city": "Auckland",
      "countryCode": "NZ"
    },
    "profiles": [
      {
        "network": "cobyism.com",
        "url": "https://cobyism.com"
      },
      {
        "network": "linkedin.com/in/cobyism",
        "url": "https://www.linkedin.com/in/cobyism"
      },
      {
        "network": "github.com/cobyism",
        "url": "https://github.com/cobyism"
      }
    ]
  },
  "work": [
    {
      "name": "Quilter",
      "position": "Staff Product Designer",
      "location": "Remote (NZ)",
      "startDate": "2024-05",
      "endDate": "2025-06",
      "summary": "Designing and shaping the future of physics-driven, AI-assisted PCB layout and routing automation. Leading end-to-end product design from discovery to Figma through to delivery—across interaction, systems, and visualization layers, combining electronics domain knowledge with user-centered product thinking.\n"
    },
    {
      "name": "RDX Works (Radix DLT)",
      "position": "Head of Developer Ecosystem",
      "location": "London, UK",
      "startDate": "2022-04",
      "endDate": "2022-06",
      "summary": "Hired for a short-term mission to plan and initiate a global, multi-year strategy transforming the Radix DLT developer community into a thriving, innovative Web3 ecosystem centered around the Scrypto smart contract language.\n"
    },
    {
      "name": "Intercom",
      "position": "Group Product Design Manager",
      "location": "London, UK",
      "startDate": "2019-10",
      "endDate": "2021-04",
      "summary": "Partnered with Group PM and EM on strategy and roadmapping for the Human Support group. Drove delivery of Intercom’s largest coordinated launch (11 teams, 3 offices) and provided interim Product Management leadership during parental leave.\n"
    },
    {
      "name": "Intercom",
      "position": "Product Design Manager",
      "location": "London, UK",
      "startDate": "2018-10",
      "endDate": "2019-10",
      "summary": "Managed designers across London R&D teams; established design review structures, rituals, and growth frameworks. Led design for Resolution Bot (Intercom’s first ML-based product), enabling automated resolution of 20–30% of inbound support queries.\n"
    },
    {
      "name": "Intercom",
      "position": "Senior Product Designer",
      "location": "London, UK",
      "startDate": "2017-09",
      "endDate": "2018-10",
      "summary": "First hire for Intercom’s London office. Led the most comprehensive redesign of Intercom Messenger to date—from system design and teammate workflows to visual and motion design. Established foundational processes for cross-discipline collaboration and early London R&D culture.\n"
    },
    {
      "name": "GitHub",
      "position": "Product Design Manager",
      "location": "Remote (Australia/UK)",
      "startDate": "2015-10",
      "endDate": "2017-02",
      "summary": "Managed and coached 5–6 designers across product, marketing, and systems design as GitHub’s design org scaled globally.\n"
    },
    {
      "name": "GitHub",
      "position": "Senior Product Designer",
      "location": "Remote (Australia/UK)",
      "startDate": "2012-06",
      "endDate": "2017-02",
      "summary": "Early member of GitHub’s product design team. Designed key features including web flow, quick pull requests, reblame, onboarding explore, and project boards. Ranked 13th overall contributor to GitHub.com’s codebase (2012–2016). Frequently represented GitHub internationally at design and OSS events.\n"
    },
    {
      "name": "Seth Godin’s altMBA",
      "position": "Cohort Coach—EMEA",
      "location": "Remote (UK)",
      "startDate": "2016-03",
      "endDate": "2017-02",
      "summary": "The altMBA is an intensive, 4-week online workshop designed by bestselling author Seth Godin for managers, leaders, and high-performing individuals of all kinds who want to level up, lead, and become effective change agents. It's by application only and capped at 100 people in each session. As a student in the program (3rd iteration), I received Perkins Award for most outstanding body of work. After completing the program as a student, I was asked to join the coaching team to help run the European timezone cohorts for future iterations of the program over the next 1.5 years (2016-2018)\n"
    },
    {
      "name": "Chapple Creative",
      "position": "Freelance designer, full-stack developer, network/security/IT consultant",
      "location": "Hybrid (Australia)",
      "startDate": "2006-07",
      "endDate": "2012-06",
      "summary": "All kinds of weird and wonderful freelance projects and consulting/contracts—from custom PHP/e-commerce to A/B testing performance of designs for national flyer-drops and print catalogs; integrated system design for inventory management and postal tracking systems; network topology design and installation; data security/redundancy/resilience planning and incident response; remote server/network monitoring and maintenance… essentially garden-variety technical jack-of-many-trades.\n"
    },
    {
      "name": "Worry Free Labs",
      "position": "Staff Project Lead (Contract)",
      "location": "Remote (Australia)",
      "startDate": "2011-09",
      "endDate": "2012-06",
      "summary": "Client-facing lead on key product/app design work, leading other designers for NYC-based design consultancy helping enterprises and startups build successful mobile and web apps.\n"
    },
    {
      "name": "Deloitte Touche Tohmatsu",
      "position": "Security Analyst (Contract)",
      "location": "Brisbane, Australia",
      "startDate": "2010-12",
      "endDate": "2011-09",
      "summary": "Contracted to work on a variety of projects, from conducting analysis of automated penetration testing reports, on-site client audits of access controls/IT systems, and even driving the design and prototyping for a gas pipeline trading/transaction management system.\n"
    },
    {
      "name": "Deloitte Touche Tohmatsu",
      "position": "Security Analyst (Internship)",
      "location": "Brisbane, Australia",
      "startDate": "2010-10",
      "endDate": "2010-12",
      "summary": "Internship program with Deloitte’s Risk Services (Technology Assurance/Audit) division.\n"
    },
    {
      "name": "Wholesale Toners Australia",
      "position": "IT Manager",
      "location": "Gold Coast, Australia",
      "startDate": "2004-10",
      "endDate": "2008-06"
    }
  ],
  "education": [
    {
      "institution": "Seth Godin's altMBA",
      "studyType": "altMBA, Strategic Change Leadership",
      "endDate": "2016",
      "summary": "Perkins Award for Most Outstanding Body of Work"
    },
    {
      "institution": "Deakin University",
      "studyType": "Bachelor of Information Technology",
      "endDate": "2012",
      "summary": "Majored in Network Security & Cryptography. Graduated with Honors / High Distinction (GPA equiv. 4.0)"
    }
  ],
  "skills": [
    {
      "name": "Design & Product",
      "keywords": [
        "Product Design",
        "Information Architecture",
        "Design Systems",
        "Prototyping (Figma, Framer, Sketch)",
        "Interaction Design",
        "User Research",
        "Product Strategy",
        "Product Management",
        "UI/UX Design",
        "Visual Design",
        "Branding Design",
        "Content Strategy",
        "Mobile Design",
        "Cross-platform Design",
        "Responsive Design",
        "Accessibility"
      ]
    },
    {
      "name": "Engineering",
      "keywords": [
        "TypeScript",
        "React",
        "Three.js",
        "Next.js",
        "Node.js",
        "HTML",
        "CSS",
        "Tailwind CSS",
        "JavaScript",
        "Bun",
        "Ruby on Rails",
        "Ruby",
        "Python",
        "Ember.js",
        "PostgreSQL",
        "MySQL",
        "NoSQL",
        "Shell/Bash",
        "Linux",
        "Unix",
        "Docker",
        "Kubernetes",
        "Astro",
        "Gatsby"
      ]
    },
    {
      "name": "Tools & Practices",
      "keywords": [
        "Figma",
        "Git",
        "GitHub",
        "Linear",
        "Notion",
        "Airtable",
        "Coda",
        "PostHog",
        "Amplitude",
        "Tableau",
        "Copilot",
        "Claude",
        "AI",
        "LLM automation",
        "Agile",
        "TDD",
        "Open Source"
      ]
    }
  ]
}