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| Things that excites me most! | |
| 1. Make Zap templates to help showcase the thousands of ways customers can use Zapier | |
| 2. Work with the product team to develop a new feature based on feedback from customers | |
| 3. Respond to Zapier fans on Twitter, Facebook, Reddit, and other 3rd party sites | |
| 4. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have | |
| 5. Find and recruit teammates for the support team | |
| Things that excites me Least! | |
| Write and maintain thousands of pages of help documentation | |
| 1. Analyze thousands of support tickets to spot trends the product team can use | |
| 2. Run ticket review sessions to make sure tone is consistent across Zapier responses | |
| 3. Respond to 60+ support requests via email every day | |
| 4. Create video tutorials to help teach users a specific feature or use case( I may not speak with that confident but if it can be sorted out with a gif then I did it already :)) | |
| 5. Manage a support team |
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